Refund policy

Returns & Refunds

We want you to love your purchase from The Gable House. If something isn’t right, please contact us at lindsay.m@outlook.com and we’ll be happy to help.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return, your item must be unused, unworn, unwashed, and in the same condition in which you received it, with any original tags and packaging.

Please do not send a return without contacting us first.

To request a return, email lindsay.m@outlook.com with:

  • Your name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at lindsay.m@outlook.com with your order number and clear photos of the item.

We will review the issue and work with you to make it right.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made products

  • Final-sale or clearance items

  • Gift cards

  • Items that have been worn, washed, used, or damaged after delivery

  • Personal-care or hygiene-sensitive products that cannot be resold once opened

If you’re unsure whether your item is eligible, contact us before sending anything back.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

We recommend using a trackable shipping method when returning an item. The Gable House is not responsible for return packages lost in transit.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow time for your bank or payment provider to process and post the refund after it has been issued.

Exchanges

If you need a different size, color, or item, contact us at lindsay.m@outlook.com. Availability cannot be guaranteed.

Order Changes & Cancellations

We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible.

Once an order has entered fulfillment or shipped, we may not be able to modify or cancel it.

Questions

Questions about your order, return, or refund?

Contact us at:

The Gable House
lindsay.m@outlook.com